Understanding Exclusion Errors and Unequal Access to Social Protection in Indonesia
DOI:
https://doi.org/10.55927/6546bc39Keywords:
Administrative Burden, Exclusion Errors, Indonesia, Social Protection, Unequal AccessAbstract
This article examines exclusion errors as more than technical inaccuracies in beneficiary registries, conceptualising them as potential outcomes of institutional arrangements, administrative practices, and unequal capacities to navigate welfare systems. Drawing on a document-based policy analysis of audit findings, academic studies, and literature on social protection targeting, the article identifies four interconnected dimensions of exclusion: incomplete or outdated data, fragmented administrative processes, unequal capacities to access and contest eligibility decisions, and limited responsiveness to changing household circumstances. Effective social protection also depends on accessible registration procedures, transparent decisions, timely data updates, accountable intergovernmental coordination, and effective appeal mechanisms. This article contributes by providing a multidimensional framework for understanding exclusion errors within decentralized welfare systems and proposes policy directions that place equitable access, administrative accountability, and the lived circumstances of vulnerable households at the centre of social protection reform in Indonesia
References
Alatas, V., Banerjee, A., Hanna, R., Olken, B. A., & Tobias, J. (2012). Targeting the poor: Evidence from a field experiment in Indonesia. American Economic Review, 102(4), 1206–1240. https://doi.org/10.1257/aer.102.4.1206
Badan Pemeriksa Keuangan Republik Indonesia. (2025). Ikhtisar Hasil Pemeriksaan Semester II Tahun 2024. BPK RI.
Barrientos, A., Hulme, D., & Shepherd, A. (2005). Can Social Protection Tackle Chronic Poverty? The European Journal of Development Research, 17(1), 8–23. https://doi.org/10.1080/09578810500066456
Coady, D., Grosh, M., & Hoddinott, J. (2004). Targeting of transfers in developing countries: Review of lessons and experience. World Bank. https://doi.org/10.1596/0-8213-5769-7
Fryer, D. (2006). The Sage Handbook of Qualitative Research[1]. Qualitative Research in Organizations and Management: An International Journal, 1(1), 57–59. https://doi.org/10.1108/17465640610666642
Kusumawati, A. S., & Kudo, T. (2019). The effectiveness of targeting social transfer programs in Indonesia. Jurnal Perencanaan Pembangunan: The Indonesian Journal of Development Planning, 3(3). https://doi.org/10.36574/jpp.v3i3.90
Leavy, P. (2017). Quantitative, Qualitative, Mixed Methods, Arts-Based, and Community-Based Participatory Research Approaches.
Lipsky, M. (2010). Street-level bureaucracy: Dilemmas of the individual in public services (30th anniversary expanded ed.). Russell Sage Foundation.
Moynihan, D. P., Herd, P., & Harvey, H. (2015). Administrative burden: Learning, psychological, and compliance costs in citizen-state interactions. Journal of Public Administration Research and Theory, 25(1), 43–69. https://doi.org/10.1093/jopart/muu009
Neuman, W. L. (2014). Social Research Methods: Qualitative and Quantitative Approaches; Seventh Edition. In United States of America. Allyn & Bacon. https://doi.org/10.2307/3211488
Norton, A., Conway, T., & Foster, M. (2002). Social Protection: Defining the Field of Action and Policy. Development Policy Review, 20(5), 541–567.
Sius, K. T., Peten, Y. Y. P., Raju, K. V., Kaha, H. L., & Nyong, F. (2024). Public trust: Dampak exclusion dan inclusion error data Program Keluarga Harapan. Jurnal Ilmu Administrasi Negara ASIAN, 12(1), 116–125. https://doi.org/10.47828/jianaasian.v12i1.207
Space. (2021). Using social protection to respond to the COVID-19 pandemic in Indonesia. Social Protection Approaches to COVID-19: Expert Advice (SPACE). Laporan
Setiadi, A., & Nurcahyo, A. (2026). Optimizing the Presidential Instruction on the National Single Social and Economic Database (DTSEN) in social protection policy reform: Toward the eradication of extreme poverty in Indonesia. Jurnal Indonesia Sosial Sains, 7(7). https://doi.org/10.59141/jiss.v7i7.2407
Taylor, L. (2017). What is data justice? The case for connecting digital rights and freedoms globally. Big Data & Society, 4(2). https://doi.org/10.1177/2053951717736335
Tuwu, D., Liwaul, Obie, M., Supiyah, R., & Sarpin. (2026). Implementation of Indonesia’s Social Protection Programs in the Period 2015–2025. 4(1), 895–904. https://doi.org/https://journalijcs.my.id/index.php/ijcs
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Darmin Tuwu (Author)

This work is licensed under a Creative Commons Attribution 4.0 International License.






















